Frequently Asked Questions

Yes. We offer order cancellations within 24 hours of purchase, as long as your order has not yet been processed or shipped.

If your cancellation request is approved, we will issue a full refund to your original payment method within 5–10 business days.

Once an order has been processed or shipped, we may no longer be able to cancel it. In that case, you're still covered by our 90-day money-back guarantee after your package arrives.

If you entered the wrong address, please contact us immediately at support@glowphere.com.

We can only update your shipping address if your order has not yet been processed. Once the order is in transit, we are unable to make changes to the delivery address.

Please double-check your shipping details before completing your purchase.

We stand behind The Jaw Reset with a 90-day money-back guarantee from the date your order is delivered.

A clenched jaw doesn't relax overnight, so we want you to give it a fair try. If your jaw doesn't feel looser and calmer, you can request a full refund — even after you've opened and used it.

To start a return, please contact our support team at support@glowphere.com with your order number.

To start a refund, please email our support team at support@glowphere.com with the following information:

• Your order number
• The email address used at checkout
• A short note on how it went for you
• Photos of the item, if it arrived damaged or incorrect

Our team will review your request and respond with the next steps within 24–48 hours.

If your order arrives damaged, defective, or is not what you ordered, please contact us within 30 days of delivery.

Send us your order number and clear photos of the issue. Once verified, we will provide a replacement or full refund depending on the situation.

For your safety, please don't use a device that arrives visibly damaged.

We ship worldwide, including the United States, United Kingdom, and European Union countries.

Free shipping is available on all orders. Delivery times may vary depending on your location.

Estimated delivery times depend on your location:

• Order processing: 1–3 business days
• United States: 7–15 business days
• United Kingdom: 7–15 business days
• European Union: 10–18 business days

During high-volume periods or holidays, shipping may take slightly longer. We appreciate your patience.

Yes. Once your order has shipped, you will receive a tracking number by email.

Please allow a few days for tracking information to update after it is sent, as carriers may take time to scan the package into their system.

Tracking can sometimes take a few business days to update, especially when the package is moving between fulfillment centers or carrier facilities.

If your tracking has not updated for more than 7 days, please contact our support team at support@glowphere.com and we will help check the status of your order.

We accept all major payment methods, including:

• Visa, Mastercard, American Express, Discover
• PayPal
• Apple Pay & Google Pay
• Shop Pay

All payments are processed securely through trusted payment providers.

Yes. Your payment information is fully encrypted and processed through secure, PCI-compliant payment providers. Glowphere™ never stores your full credit card details.

The Jaw Reset is an at-home device that helps relax the jaw muscle (the masseter) that stress and clenching keep switched on.

It combines four therapies — warming heat, massage rollers, gentle microcurrent, and red light — to give the overworked muscle real recovery in about 5 minutes a day. A night guard protects your teeth; The Jaw Reset works on the muscle a guard never relaxes.

• Use it 5 minutes, once a day — morning to undo overnight clenching, or evening to unwind
• Start on clean skin; a little facial oil helps it glide
• Slowly glide the rollers along your jawline and cheeks (the masseter), up toward your ear
• Start on a low intensity and increase to what feels good
• Stay consistent — the muscle relaxes more easily with daily use

Charge it before first use, and wipe it clean after each session.

No. The Jaw Reset is made for everyday jaw-muscle tension from stress and clenching — you can start using it right away.

If you've been diagnosed with a clinical TMJ/TMD disorder, or you have acute or persistent jaw pain, please check with your healthcare provider first.

Most people feel their jaw loosen from the very first session — that gentle release as the muscle lets go.

With 5 minutes of daily use, mornings tend to feel less tight and locked over the first week or two. It's not a one-time fix — the muscle relaxes more easily the more consistently you use it. Individual experiences vary.

No. The microcurrent is a gentle, adjustable tingle that signals the muscle to relax — nothing like the harsh zap of cheap "TENS" gadgets.

Start on a low setting and turn it up to what feels comfortable.

Yes — it's designed for daily use, and it works alongside your medication and your night guard (keep the guard for your teeth, use The Jaw Reset for the muscle).

Do not use it if you are pregnant, or if you have a pacemaker or other implanted electronic device. If you have a health condition or any concerns, check with your healthcare provider. It is not a treatment for clinical TMJ/TMD.

Charge it fully before first use with the included cable. Wipe the rollers clean after each session and store it in a cool, dry place.

No gels or refills are ever needed.

The Jaw Reset is a personal wellness device for everyday jaw-muscle relaxation and comfort. It is not a medical device and is not intended to diagnose, treat, cure, or prevent any disease or condition, including TMJ/TMD.

If you have a diagnosed condition or persistent pain, please consult a healthcare professional.